Conversion/Retention Agent (Arabic-English)
SMO Talent Solutions LTD
Location
Limassol
Type
full-time
Salary (Gross)
€2,000 - €2,600 per month
Apply within
13 days
Category
B2B Sales & Consulting
About the Role
SMO Careers is seeking Conversion and Retention Agents on behalf of a client in Limassol. The roles involve promoting financial products and services, engaging with prospective clients through outbound calls, and supporting the client activation process. Successful candidates will ensure excellent customer service, follow up with clients via phone and email, and assist with inquiries regarding trading platforms, products, onboarding, and funding. Additionally, agents will participate in marketing activities, stay informed about financial markets, and assist Compliance with KYC documentation, all while maintaining a high level of professionalism.
Responsibilities
- Promote Company's financial products and services
- Perform outbound calls to prospective clients with demo and live trading applications
- Ensure clients receive the highest level of service at all times
- Consistent follow up with clients via phone calls or emails through the client activation process
- Assist clients with inquiries on the trading platforms, products, onboarding and funding procedures
- Participate in the company's marketing activities and promotional campaigns for customer acquisition and conversion
- Stay informed about the financial markets to spot trends, look for new opportunities and establish credibility
- Assist Compliance with the processing of Know-Your-Client documentation
Requirements
- Fluency in English/Arabic language (oral and written) is a must, other languages a plus
- Bachelor's degree, minimum of 6 months related experience in the financial industry
- Proficiency in the use of MS Office
- Proven track record in a sales environment
- Ability to grasp complex concepts quickly and identify key messaging for different audiences
- Independent, self-directed and able to make decisions to develop, execute and deliver on strategy
- Ability to work in a high-pressure and fast-moving environment
- Positive attitude, flexible nature, thrives in a fast-paced, constantly changing environment
- Ability to work flexible hours
- Knowledge of forex, CFD trading and the markets is desirable
Benefits
- ✓Professional development opportunities and continuous learning
- ✓Attractive Salary (Conversion English Speaker: up to 2000 gross/monthly)
- ✓Attractive Salary (Conversion Arabic Speaker: up to 2600 gross/monthly)
- ✓Attractive Salary (Retention Arabic Speaker: up to 2500 gross/monthly)
- ✓21 Days Annual Leave
- ✓10 days paid Sick leave
- ✓Working hours: Monday-Friday 9:00-18:00
- ✓Medical insurance after probation period (6 months)
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