Community Manager Team Lead
KHR Innovate Ltd
Location
Nicosia
Type
full-time
Experience
Senior (5+ yrs)
Salary (Gross)
€2,375 - €2,500 per month
Apply within
31 days
Category
Property & Facilities Management
About the Role
HR Innovate is seeking an experienced and people-focused Community Manager Team Lead to join a client's team in Nicosia. In this role, you will take ownership of leading and developing Community Managers and Centre Assistants across a cluster of centres, ensuring consistently high standards of customer service, operational excellence, and commercial performance. You will empower your teams to deliver an exceptional customer experience while maintaining efficient day-to-day operations, organising community engagement activities, and driving business and sales targets across your assigned workspace locations.
Responsibilities
- Lead, manage, and motivate Community Managers and Centre Assistants across assigned centres
- Set clear objectives, monitor team performance, and provide regular feedback and coaching
- Support the professional development and career progression of site team members
- Ensure customers receive consistently high service standards and build long-term relationships
- Act as senior point of contact to resolve customer-related issues professionally
- Ensure centres are professional, welcoming, well-presented, and operating efficiently
- Develop and coordinate a city-wide programme of community events and networking activities
- Support commercial performance and sales targets by maximising inbound enquiries and broker leads
- Monitor customer satisfaction, retention, team performance, and centre results
- Collaborate proactively with the Country Manager and share best practices across centres
Requirements
- Proven experience in leading, managing, and developing a customer-facing team
- Strong commitment to delivering an exceptional customer experience
- Excellent interpersonal and communication skills
- Confidence in managing performance, setting expectations, and providing coaching
- Commercially aware with the ability to support sales and business targets
- Strong organizational and time-management skills across multiple centres
- Proactive, hands-on, and solutions-focused mindset
- Experience in coworking, hospitality, property, retail, or customer service is an advantage
Benefits
- ✓Working hours: Monday to Friday, 08:30–17:30
- ✓Quarterly operational bonus based on achievement of agreed KPIs
- ✓Sales commission based on applicable targets and company structure
- ✓Private medical insurance after completion of probation period
- ✓Opportunity to develop and progress within a growing international business
Know someone who'd be a great fit?
Share this role with a friend, ex-colleague or your network. They'll thank you.