Customer Service Officer (Freight Forwarding)
CareerFinders Recruitment Services
Location
Limassol
Type
full-time
Experience
Junior (1–2 yrs)
Salary (Gross)
Salary upon interview
Apply within
3 days
Category
Customer Relations & Experience
About the Role
CareerFinders is representing a leading Global Shipping Agency seeking a Customer Service Officer to join their growing team in Limassol. The successful candidate will manage freight bookings, ensure smooth and timely delivery of shipments, and serve as the primary customer contact. This role involves monitoring and coordinating the end-to-end shipping process, liaising with various stakeholders to ensure operational efficiency and customer satisfaction. The client is looking for candidates with a degree in a relevant field and at least 2+ years of customer service experience. Understanding of freight forwarding and/or shipping operations is essential, along with excellent verbal and written communication skills in both Greek and English.
Responsibilities
- Handle freight bookings and proactively track orders for timely delivery
- Monitor and update shipment statuses, addressing any issues
- Collaborate with the sales department and manage assigned customer accounts
- Oversee and coordinate the supply chain process, liaising with various transport entities
- Act as the primary customer contact, responding to inquiries and providing professional support
- Maintain strong working relationships with internal and external stakeholders
- Ensure all documentation and system records are accurate, complete, and up to date
Requirements
- Bachelor’s degree in Business, Logistics, Shipping, or related field
- 2+ years experience in a customer service position
- Understanding of freight forwarding/shipping operations
- Ability to communicate confidently and clearly in English and Greek, both verbally and in writing
- Strong organizational and multitasking skills
- Problem-solving and active listening skills
Benefits
- ✓Attractive remuneration and benefits package
- ✓14th salary
- ✓Provident Fund
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