About the Role

CareerFinders is seeking reliable and professional Customer Support Representatives for a fast-paced technology company in Limassol. The successful candidates will assist users and creators of a well-known adult content platform, handling account-related questions, payments, subscriptions, technical issues, and general platform inquiries. Communication must be professional and discreet, maintaining strict confidentiality and adhering to company policies, safety standards, and regulations. Rotational shift patterns, including weekends, are required for these positions (08:00 – 16:00, 16:00 – 00:00 & 00:00 – 08:00).

Responsibilities

Respond to customer inquiries via chat and email

Assist with account registration, login, verification, and profile issues

Resolve payment, billing, refund, and transaction-related questions

Troubleshoot basic technical and streaming problems

Support models/creators with account and platform-related questions

Escalate complex technical, payment, safety, or compliance issues to the appropriate team

Follow company policies regarding privacy, age verification, content moderation, and user safety

Oversee basic fraud and compliance duties

Maintain accurate records of customer interactions

Handle sensitive or adult-content-related inquiries professionally and discreetly

Requirements

Prior experience in a customer-service role

Excellent command of the English language, both written and verbal

Strong communication and interpersonal skills

Good attention to detail and commitment to quality

Comfortable working in a fast-paced and customer-focused adult entertainment environment

Good computer literacy, including proficiency in Microsoft Excel

Experience working with CRM systems, preferably Zendesk (advantage)

Willingness and ability to work on rotational shift-patterns, including weekends

Customer Service Representatives (Shift-Patterns)

About the Role

Responsibilities

Requirements

Know someone who'd be a great fit?