Customer Success Manager

CareerFinders Recruitment Services

About the Role

Responsibilities

• Follow-up with prospects and existing customers regarding open estimates/quotes
• Monitor new signups and guide new clients through service activation and first use
• Ensure new clients understand their services, the client portal and how to reach support
• Carry out scheduled follow-ups with existing clients to check satisfaction and spot issues early
• Propose upgrades, add-ons and cross-sell opportunities based on each client’s services and usage
• Identify clients at risk of leaving and take action to retain them
• Keep client records, notes and sales opportunities up to date in the CRM
• Assist with onboarding and supporting resellers and partners when required
• Maintain confidentiality of Company information and ensure compliance with relevant legislation
• Perform duties in good faith, follow staff regulations, and meet deadlines

Requirements

• 1–3 years of experience in customer success, account management, sales support or a related role
• Experience in the hosting, IT, or SaaS industries is a strong advantage
• Basic understanding of VPS, dedicated servers, networking or cloud services
• Willingness to build in-depth knowledge of the Company’s products
• Ability to explain technical services in simple terms and match them to client needs
• Confident communicator by phone, email and chat, comfortable with outbound client contact
• Excellent interpersonal and relationship-management skills
• Experience with CRM systems and other task/project management software
• Highly organised, proactive, with strong attention to detail
• Fluent in English (written and spoken)

Benefits

• ✓13th Salary
• ✓Hybrid Work: 2 days remote, 3 days in-office (after 6-month probation)
• ✓Annual Performance Bonus
• ✓Half-day off on your Birthday
• ✓Opportunities for further education, professional development, and certifications