Customer Support Officer

About the Role

Responsibilities

• Receive enquires from the customer through email.
• Handling the requests from the quotation stage up until the invoicing stage.
• Coordinate with the Company's Service Engineers, and make arrangements for traveling, attendance, and submission of service reports.
• Responsible for the execution and implementation of the complete flow of operations.
• Search the approved service stations, through the website of the manufacturers and/or the classification societies members of IACS.
• Maintain the most efficient implementation of the ISO Systems as per Company's standards.
• Create and control all manual filing systems and relevant office paperwork.

Requirements

• A BSc in Shipping, Maritime Studies, or a related field will be considered an advantage.
• Ability and flexibility to work in a dynamic environment with tight deadlines.
• Excellent organisational, communication, and teamwork skills.
• Ability to manage multiple responsibilities simultaneously.
• Computer literacy.
• Fluency in Greek and English.

Benefits

• ✓13th salary
• ✓14th salary
• ✓Provident Fund upon successful completion of the probation period
• ✓21 annual leave days
• ✓1 day of birthday leave
• ✓6 days paid sick leave
• ✓Monthly coffee shop allowance
• ✓Discounts in multiple shops