Customer Support Representative – Native Greek Speaker

About the Role

Responsibilities

• Effectively communicating with customers in their designated language
• A high emphasis on quality, with particular attention to detail and accuracy
• Providing an outstanding client experience and resolving issues on first contact
• Resolve product and service issues by clarifying customer complaints, determining the origin of is-sues, identifying and explaining the best course of action, and following up to assure resolution
• Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way
• Escalating requests where needed
• Thoroughly investigating player concerns
• Promoting a “Safer Gaming” philosophy
• Staying UpToDate on rules, processes, and licencing needs
• Contributing to collective effort by achieving necessary results

Requirements

• Fluent in Greek (Native)
• Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training
• Strong communication/public relations along with active listening skills required
• Customer orientation and the ability to adapt and respond to diverse sorts of characters
• Proficiency working on computers and touch typing are required
• Ability to perform under pressure
• Accountability and conscientiousness

Benefits

• ✓Public holidays are paid double
• ✓An attractive salary package, offering up to €1,900 gross monthly, depending on experience
• ✓Monetary vouchers on Birthdays and other special occasions
• ✓Fully equipped kitchen and in-house entertaining space
• ✓Enrollment options for the Company’s medical and pension plans
• ✓Monthly incentive Bonus