Ref: KY-2026-01236

Customer Support Representative

Golden Careers Recruitment

Location

Larnaca

Type

full-time

Salary (Gross)

Salary upon interview

Apply within

30 days

About the Role

Our client, established in 2012, is a leading provider of high-quality, fully tailored turnkey gaming platform solutions for the online casino and sports industry. They offer a comprehensive suite of services including Operations, CRM, Licensing, Platform Services, Player Management, Payment Processing, and Customer Care, supporting over 80 established partners. Licensed in the U.K. and Malta, with offices in Cyprus and Israel, the company is experiencing rapid growth by consistently delivering cutting-edge technology and robust operational support. They are actively seeking a motivated and dynamic Customer Support Representative to join their expanding team.

Responsibilities

Dealing directly with clients’ queries over chat system and e-mail
Answering clients’ requests
Promoting products and services to clients
Optimize customers’ satisfaction
Interacting with other departments as necessary to meet clients’ needs
Maintaining professionalism in all instances

Requirements

Able to work 24/7 shifts on rotation; (08.00 – 16.00, 16.00 – 00.00, 00.00 – 08.00)
Experience preferred but not mandatory
Excellent command of the English language
Attention to detail and quality of work
Computer literate and proficient user of Excel
European citizenship

Benefits

✓Career development
✓21 days Paid Annual Leave
✓3 days Sick Leave
✓Medical Health Insurance
✓Complimentary lunch
✓Team Building Activities
✓Monetary voucher on Birthdays and additional occasions
✓Employee Discounts Program, through Mad Benefits and their own partner network on wellness, fitness, beauty, food & beverages, and more
✓Referral Bonus
✓Paid Training
✓Unlimited daily snacks and beverages
✓Supportive and positive working environment

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