Customer Support Representatives (English-Speaking)
CareerFinders Recruitment Services
Location
Limassol
Type
full-time
Salary (Gross)
Salary upon interview
Apply within
10 days
Category
Customer Support & Service Desk
About the Role
CareerFinders is seeking motivated and capable English-Speaking Customer Support Representatives to join an expanding Online Gaming & Gambling company in Limassol. This role involves interacting with customers and assisting them with inquiries via email, phone, and live chat. Prior experience is not essential as full training will be provided, but a native or very fluent level of English is required. Candidates must be willing to work rotational shift patterns, specifically 4 days on and 2 days off. This is a fantastic opportunity to join a growing team within one of the world's largest iGaming organizations, offering an attractive remuneration and benefits package.
Responsibilities
- Effectively communicate with customers in their designated language.
- Maintain high emphasis on quality, attention to detail and accuracy.
- Provide outstanding client experience and resolve issues on first contact.
- Resolve product and service issues by clarifying complaints and identifying best course of action.
- Respond to client inquiries via Webchat, Email, and Phone in a timely manner.
- Escalate requests where needed.
- Thoroughly investigate player concerns.
- Promote a “Safer Gaming” philosophy.
- Stay UpToDate on rules, processes, and licensing needs.
- Contribute to collective effort by achieving necessary results.
- Go above and beyond when engaging customers.
- Take part in Onboarding Programs.
Requirements
- Native or highly fluent in both verbal and written English is essential.
- Proven customer service experience is welcomed but not mandatory.
- Strong communication and active listening skills.
- Customer orientation and adaptability to diverse personalities.
- Proficiency with computers and touch typing.
- Ability to perform under pressure.
- Accountability and conscientiousness.
- Ability to work on rotational shift-patterns (4 days on 2 days off).
Benefits
- ✓Excellent work environment.
- ✓Attractive salary package.
- ✓Monthly incentive Bonus.
- ✓Monetary vouchers on Birthdays and other special occasions.
- ✓Possibilities to enrol in Company's pension plan.
- ✓Exciting company activities including monthly lunches and corporate gatherings.
- ✓Intercompany football team and competitions.
- ✓Chance to advance professionally inside one of the world's largest iGaming organisations.
Know someone who'd be a great fit?
Share this role with a friend, ex-colleague or your network. They'll thank you.