Customer Support Representatives (Greek-Speaking)
CareerFinders Recruitment Services
Location
Limassol
Type
full-time
Salary (Gross)
Salary upon interview
Apply within
4 days
Category
Customer Support & Service Desk
About the Role
Our client, a well-established and expanding company in the Online Gaming & Gambling sectors, is seeking motivated Greek-speaking Customer Support Representatives for their growing team in Limassol. This role involves interacting with customers and assisting them via email, phone, and live chat. Prior experience is not essential as full training will be provided. Candidates must be willing to work rotational shift-patterns (4 days on, 2 days off). A native level of Greek and excellent verbal and written English communication skills are required. A highly attractive remuneration and benefits package is offered, based on skills and experience.
Responsibilities
- Communicate effectively with customers in their designated language
- Resolve product and service issues, clarifying complaints and identifying solutions
- Provide outstanding client experience, resolving issues on first contact
- Respond to client inquiries via Webchat, Email, and Phone timely and professionally
- Escalate requests when needed
- Thoroughly investigate player concerns
- Promote a “Safer Gaming” philosophy
- Stay updated on rules, processes, and licensing needs
- Contribute to collective effort by achieving necessary results
- Go above and beyond when engaging customers
- Take part in Onboarding Programs
Requirements
- Native-level Greek and fluent English
- Strong communication and active listening skills
- Customer orientation and adaptability
- Proficiency with computers and touch typing
- Ability to perform under pressure
- Accountability and conscientiousness
- Ability to work rotational shift-patterns (4 days on, 2 days off)
- Customer service experience welcomed but not mandatory
Benefits
- ✓Excellent work environment
- ✓Attractive salary package
- ✓Monthly incentive Bonus
- ✓Monetary vouchers on Birthdays and special occasions
- ✓Possibility to enroll in Company's pension plan
- ✓Exciting company activities (lunches, corporate gatherings, football team, competitions)
- ✓Professional advancement opportunities within a large iGaming organization
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