Customer Support Representatives (Portuguese-Speaking)
CareerFinders Recruitment Services
Location
Limassol
Type
full-time
Salary (Gross)
Salary upon interview
Apply within
17 days
Category
Customer Support & Service Desk
About the Role
Our client, a well-established and expanding company in the Online Gaming & Gambling sectors, is seeking motivated and capable Portuguese-Speaking Customer Support Representatives to join their growing team in Limassol. In this role, you will interact with customers and assist them with inquiries via email, phone, and live chat. While prior experience is desirable, it is not essential as full training will be provided. Candidates must be willing and able to work rotational shift-patterns, specifically 4 days on and 2 days off. A native or highly fluent level of Portuguese is required, alongside good communication skills in English. This is an opportunity to join a dynamic team, offering an attractive remuneration and benefits package based on skills and experience.
Responsibilities
- Effectively communicating with customers in their designated language
- Providing an outstanding client experience and resolving issues on first contact
- Resolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying and explaining the best course of action, and following up to assure resolution
- Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way
- Escalating requests where needed
- Thoroughly investigating player concerns
- Promoting a “Safer Gaming” philosophy
- Staying UpToDate on rules, processes, and licencing needs
- Contributing to collective effort by achieving necessary results Go above and beyond when engaging customers
Requirements
- Native, or high fluency in both verbal and written Portuguese is essential
- Proven customer service experience is welcomed but not mandatory
- Strong communication/public relations along with active listening skills required
- Customer orientation and the ability to adapt and respond to diverse sorts of characters
- Proficiency working on computers and touch typing are required
- Ability to perform under pressure
- Accountability and conscientiousness
- Ability to work on rotational shift-patterns (4 days on 2 days off)
Benefits
- ✓Excellent work environment
- ✓Attractive salary package
- ✓Monthly incentive Bonus
- ✓Monetary vouchers on Birthdays and other special occasions
- ✓Possibilities to enrol in Company's pension plan
- ✓Exciting company activities including monthly lunches, corporate gatherings, an intercompany football team, competitions, and many other activities
- ✓A chance to advance professionally inside one of the world's largest iGaming organisations
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