About the Role

As a Dispatch Coordinator, you are an integral part of the operational team, ensuring seamless execution and high-quality service during your shift. In this fast-paced environment, you will connect clients with timely roadside assistance by combining sharp coordination, quick decision-making, and clear communication. The successful applicant will work closely with the Operations Manager, assisting with the coordination and organisation of all key services and operations for the company. This role requires strong multitasking abilities, outstanding communication, client service, and organisational skills. Fluency in both English and Greek, written and spoken, is essential. Rotational shift patterns apply.

Responsibilities

Take overall responsibility for the smooth running of operations during your shift

Receive, assess, and assign incoming incidents to appropriate field units

Coordinate resources to ensure an efficient and timely response

Monitor ongoing incidents and resolve operational or logistical issues

Maintain accurate records of dispatch activities and incidents

Identify opportunities to improve operational efficiency and service levels

Communicate clearly and effectively with clients, field teams, and operational staff

Requirements

Able to work 24/7 shifts on rotation (5-day working week, Monday to Sunday)

Previous experience in dispatching, logistics, or customer service advantageous but not essential

Excellent organisational and multitasking skills

Ability to remain calm and make quick, practical decisions under pressure

Strong problem-solving skills and attention to detail

Comfortable working with digital communication tools and dispatch management systems

Good knowledge of Microsoft Excel

Fluency in Greek and English is a must

Ability to work effectively as part of a team and independently

Dispatch Coordinator (Rotational Shifts)

About the Role

Responsibilities

Requirements

Know someone who'd be a great fit?