Front-Office Manager
CareerFinders Recruitment Services
Location
Paphos
Type
full-time
Experience
Senior (5+ yrs)
Salary (Gross)
€3,050 - €3,250 per month
Apply within
17 days
Category
Hotel Management & Operations
About the Role
CareerFinders is assisting a Hospitality Group, which owns and operates luxury resorts in Cyprus and Greece, in recruiting a Front-Office Manager for their growing team in Paphos. The successful candidate will be responsible for the efficient daily operation of the Front Office, ensuring excellent guest service from arrival through departure. This role involves leading the reception team, maintaining operational standards, coordinating closely with other departments, and ensuring that guest requests, complaints, and administrative procedures are handled professionally and efficiently. An academic background in Secretarial Studies, Business Administration, or a similar field is desirable. Candidates must possess previous supervisory or management experience within a hotel Front Office, good knowledge of hotel PMS and Front Office procedures, and excellent verbal and written communication skills in English. The position offers an attractive remuneration package based on skills and experience, including a 13th salary and Provident Fund.
Responsibilities
- Manage and supervise the daily operation of the Front Office, ensuring smooth and efficient service across all shifts
- Lead, train, motivate and monitor Front Office employees, ensuring compliance with hotel standards, procedures and grooming requirements
- Ensure all check-in, check-out, room allocation, billing and payment procedures are completed accurately and efficiently
- Monitor arrivals, departures, VIPs, groups, special requests and room status on a daily basis and ensure appropriate preparation and follow-up
- Handle guest complaints, concerns and service recovery situations professionally, taking ownership until satisfactory resolution
- Coordinate closely with Housekeeping regarding room readiness, room status discrepancies, early arrivals, late departures and special requirements
- Maintain effective communication with Reservations, Guest Relations, Maintenance, F&B, Finance and other departments to ensure a seamless guest experience
- Monitor Front Office cash handling, credit procedures, cashier closures and financial controls, investigating and reporting discrepancies where necessary
- Ensure guest profiles, reservations and information within the Property Management System (PMS) are accurate and properly maintained
Requirements
- An academic background relating to Secretarial Studies, Business Administration, or similar is desirable
- Previous supervisory or management experience within a hotel Front Office
- Strong leadership, communication and guest-service skills
- Excellent organisational and problem-solving abilities
- Good knowledge of hotel PMS and Front Office procedures
- Strong command of English; additional languages are an advantage
- Ability to remain professional and decisive in high-pressure guest situations
- Strong attention to detail and financial/administrative accuracy
Benefits
- ✓Competitive remuneration package
- ✓13th Salary
- ✓Provident Fund
- ✓Meals provided during working hours
- ✓Professional training and development opportunities
- ✓Additional benefits in accordance with company policy
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