German-Speaking Customer Experience Officer
Golden Careers Recruitment
Location
Limassol
Type
full-time
Salary (Gross)
Salary upon interview
Apply within
30 days
Category
Customer Support & Service Desk
About the Role
Our client, a well-established investment firm with headquarters in Limassol, Cyprus, and representative offices in other EU countries, is seeking a German-Speaking Customer Experience Officer. The successful candidate will provide high-quality service to the company’s clients. This role requires native/fluent German and fluent English skills, a positive attitude, and the ability to work shifts. The officer will handle client inquiries, promote products, and maintain excellent client relationships while cooperating with other departments to achieve targeted results.
Responsibilities
- Deal with clients’ inquiries via live chat, email and telephone
- Perform personal clientele analysis and taking actions as required
- Handle client inquiries appropriately and ensuring that high level service is provided
- Promote available products and services to clients
- Develop and maintain excellent relationships with prospective and existing clients
- Cooperate effectively with other departments as required
- Contribute to team effort by achieving targeted results
Requirements
- Degree in a business-related field
- Client handling experience in the financial services sector is a definite plus
- Fluent German speaker with excellent oral and written skills in English
- Ability to multitask and maintain a high-level of organization
- Outstanding communication and interpersonal skills
- Excellent computer literacy
- Valid work permit required
Benefits
- ✓Attractive remuneration package
- ✓Private health insurance
- ✓Corporate pension fund
- ✓Food allowance
- ✓Intellectually stimulating work environment
- ✓Continuous personal development and international training opportunities
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