Head of Chat & Conversion
CareerFinders Recruitment Services
Location
Remote
Fully Remote
Type
full-time
Experience
Senior (5+ yrs)
Salary (Gross)
€3,500 - €4,000 per month
Apply within
31 days
Category
Sales Management & Leadership
About the Role
CareerFinders, on behalf of an adult creator-economy company with newly established operations in Cyprus, is seeking a Head of Chat & Conversion to join their team on a fully remote basis. In this role, you will lead and scale human and AI-powered chat sales operations within the 18+ creator economy, reporting directly to the Founder. You will take full ownership of chat revenue, conversion performance, and the strategic development of a high-performing sales organization operating across multiple shifts and global time zones.
Responsibilities
- Own chat revenue, conversion rates, average revenue per fan, repeat purchases, and refund performance
- Build and lead a team of chat managers and team leads across multiple shifts and time zones
- Develop chat personas, sales scripts, playbooks, and quality-scoring frameworks
- Recruit, train, coach, and evaluate chat teams to maximise performance
- Review AI chatbot conversations and optimise sales strategies, prompts, and workflows
- Test and improve sales funnels, messaging strategies, and customer engagement
- Drive operational improvements through data analysis and performance reporting
Requirements
- 5+ years of experience in chat sales or chat operations, including 2+ years leading team leads
- Proven experience managing 30+ chatters across multiple shifts and owning chat revenue
- Direct experience with OnlyFans, Fansly, or an equivalent adult paid-chat operation
- Strong hands-on chat-selling skills with demonstrated expertise in scripts, conversion strategies, and scoring
- Experience analysing sales metrics and improving conversion and retention
- Familiarity with AI chatbots, transcript reviews, or conversational AI optimisation
- Comfortable working in the adult creator economy
- Residence required in the EU, UK, or US
Benefits
- ✓Competitive senior-level base salary plus performance-based bonus tied to chat revenue
- ✓Fully remote working arrangement
- ✓Flexible working hours to support operations across time zones
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