Ref: KY-2026-01469
Implementations Officer
BigChange Cyprus Ltd
Location
Nicosia
Type
full-time
Experience
Junior (1–2 yrs)
Salary (Gross)
€1,300 - €1,800 per month
Apply within
31 days
Category
IT Support, Systems & Networking
€1,300 - €1,800 per month
About the Role
Turn great software into great customer experiences. At BigChange Cyprus, we help businesses transform the way they manage their field operations through one of the world's leading Field Service Management (FSM) platforms. We're looking for an enthusiastic Implementations Officer who enjoys working with people as much as technology. You'll guide customers through the implementation journey, helping them successfully adopt our software and maximise its value.
Responsibilities
- Analyse customer business requirements and recommend tailored technology solutions
- Configure, implement and support BigChange, FootfallCam, Electronic Shelf Labeling, Video Analytics, GPS Tracking and other company solutions
- Coordinate implementation activities, from initial setup to successful go-live
- Deliver customer training and provide guidance on system functionality and best practices
- Perform software configuration, system testing and basic technical installations, where required
- Collaborate with Sales and Support teams to ensure successful implementations and customer satisfaction
- Identify opportunities to optimise customer workflows and improve system performance
Requirements
- Degree or qualification in Information Technology, Business, Engineering or a related field
- Excellent communication and presentation skills
- Strong analytical thinking and problem-solving abilities
- Customer-focused mindset with a passion for technology
- Excellent command of both Greek and English
- Good knowledge of Microsoft Office applications
- Advantage: experience with software implementation projects
- Advantage: experience delivering customer training
- Advantage: experience working with SaaS or ERP/FSM/CRM solutions
Benefits
- ✓Competitive remuneration package
- ✓13th Salary
- ✓Provident Fund
- ✓Comprehensive product training
- ✓Career development opportunities
- ✓Friendly, professional and collaborative working environment
- ✓Opportunity to work with innovative cloud-based technology
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