Ref: KY-2026-01354

    Jira Administrator / Application owner

    GOLDMAN SOLUTIONS & SERVICES GSS LTD

    Location

    Nicosia

    Type

    full-time

    Experience

    Junior (1–2 yrs)

    Salary (Gross)

    Salary upon interview

    Apply within

    31 days

    Category

    IT Support, Systems & Networking

    About the Role

    We are seeking a passionate Jira Administrator / Application owner to join our team in Nicosia. This role involves being the primary point of contact for Jira, Jira Service Desk, and Confluence applications, supporting users, and translating business needs into technical requirements. The successful candidate will also be responsible for developing automation rules, maintaining technical documentation, and staying updated on Jira products and features.

    Responsibilities

    • Be the point of reference for Jira/JiraService Desk/Confluence application and solutions
    • Develop and maintain custom automation rules and scripts
    • Support users in creation and maintenance of Jira
    • Understand business and customer needs and translate them into technical requirements
    • Undertake delivery in collaboration with other team members, including liaising with Jira Services vendor
    • Participate in project delivery and offer support to Jira/Confluence incidents
    • Guide, assist and train end-users on the use of JIRA/Confluence
    • Create and update technical and user-facing documentation and standard operating procedures
    • Remain up to date on all Jira products and add-ons installed

    Requirements

    • Passionate about technology and innovation
    • Degree in Computer Science or related subject, or significant relevant experience
    • 1-3 years of experience in a related position
    • Good English communication and cross-group collaboration skills
    • Ability to work effectively in a team environment
    • Problem-solving and analytical skills
    • Desirable: Knowledge of agile development methods (e.g., Scrum)
    • Desirable: Conceptual and practical understanding of Agile frameworks
    • Desirable: ITSM/ESM expertise or ITIL certified

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