Ref: KY-2026-00881
Reservations Agent
Work Channel Recruitment Agency
Location
Paphos
Type
full-time
Salary (Gross)
€1,300 - €1,500 per month
Apply within
25 days
Category
Travel, Tourism & Hospitality Operations
€1,300 - €1,500 per month
About the Role
We are partnering with a well-established organisation based in Paphos and we are currently seeking a Reservations Agent to join their team. The Reservations Agent is responsible for managing daily guest bookings and communications across multiple properties within a centralised reservations function. The role requires accurate processing of reservations, professional guest support, and effective collaboration with the Reservations Manager(s) and other relevant departments.
Responsibilities
- Respond to reservation enquiries received by telephone, email, and online platforms in a timely and professional manner
- Accurately create, amend, and cancel reservations within the booking system
- Ensure that guest details, special requests, and payment information are recorded correctly
- Promote room upgrades, additional services, and hotel facilities to support revenue growth
- Follow established procedures regarding booking processing, corrections, deposits, and guest communication
- Coordinate with the Front Office team regarding guest requests, VIP guests, upgrades, and special arrangements
- Assist with room allocation, rate verification, and inventory updates when required
- Support group reservations by creating room blocks, updating booking pickup, and preparing rooming lists, as assigned by the Reservations Manager
- Assist other team members when necessary, under the guidance of the Reservations Manager or Head of Department
- Ensure that all emails and outstanding tasks are completed within the required deadlines
- Maintain up-to-date knowledge of room categories, packages, hotel facilities, and current promotions
- Maintain a professional working relationship and environment at all times
Requirements
- A minimum of two years of experience in hotel reservations, front office operations, or customer service
- Familiarity with Property Management Systems and Central Reservation Systems, together with a good working knowledge of Microsoft Office
- Strong communication abilities and excellent attention to detail
- Ability to manage multiple requests while maintaining accuracy in a fast-paced and demanding environment
- Proficiency in English is required, while knowledge of additional languages will be considered a significant advantage
Benefits
- ✓Working Schedule: Five-day working week, Monday to Saturday, with Saturdays worked on a rotational basis.
- ✓Employees working on Saturday will receive one day off during the week.
- ✓Attractive and comprehensive benefits package
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