Resort Reservations Manager
Work Channel Recruitment Agency
Location
Paphos
Type
full-time
Experience
Intermediate (3–5 yrs)
Salary (Gross)
Salary upon interview
Apply within
30 days
Category
Hotel Management & Operations
About the Role
Our client, a highly successful and well-established organization in the hospitality sector with many years of experience, is currently seeking a Resort Reservations Manager. This role involves overseeing the day-to-day activities of the reservations team, ensuring accuracy in all bookings, and driving revenue through optimisation, upselling, and cross-selling. The manager will lead a team, conduct audits to maintain high departmental standards, manage scheduling, develop training plans, and ensure the upkeep of tee and room availability. Additionally, they will address escalated matters and maintain active communication with guests, partners, and resort operations teams to ensure smooth operations and exceptional guest service.
Responsibilities
- Lead and support the reservations team, ensuring established procedures are adhered to and high standards of customer service
- Create, manage, and adjust work schedules to ensure adequate coverage for departmental operating days/ times
- Facilitate regular team meetings to share updates, address challenges, and provide feedback on performance and departmental goals
- Prepare training & development plans & conduct the training of reservation team members, ensuring comprehensive knowledge of all resort reservation systems, facilities and procedures relating to the scope of their work
- Receives contract rates and inputs the data in relevant PMS systems (rates, allotments, expiry date, GDS codes, Debtor numbers etc.)
- Enters all reservations for Golf, Sports, Hotel, Rentals, Practice Facilities and review reservation entries daily to ensure booking are entered correctly
- Daily check of blocks in the system and provide a weekly report of upcoming allotment blocks (for the next 3 months) with suggested actions
- Attends to enquiries, assists with complaints and requests regarding reservations
- Maintains a correct filing system and archive for all correspondence
Requirements
- Working experience of at least 2-3 years at a similar managerial position
- Proficiency in reservations systems and Microsoft tools
- Team leadership and training skills
- Excellent knowledge of English language. Other languages would be considered as an advantage
- Pleasant personality
- Time management and organizational skills
- EU Citizen or EU Work Permit Holder
Benefits
- ✓Permanent all year around position
- ✓2 offs per week-Sundays closed (08:30 – 17:00/ 09:00-17:30/10:00-18:30)
- ✓Competitive compensation package which includes 13 salaries
- ✓Provident Fund
- ✓Medical Fund
- ✓Opportunities for career development and growth within the company
- ✓Staff Discount
- ✓Complimentary Meal
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