Retention Manager

The Retention Manager is responsible for managing and engaging players who have made two or more deposits, with the primary objective of developing high-potential players toward VIP status. The role focuses on increasing repeat activity, strengthening player relationships, and improving long-term engagement through proactive, personalized communication, primarily via outbound calls and email. Key Responsibilities: - Manage and engage players who have made two or more deposits. - Proactively contact players through outbound calls and email. - Build strong player relationships and understand individual preferences and behaviour. - Increase repeat activity through personalized communication and relevant offers. - Reactivate inactive players and re-engage those showing declining activity. - Identify high-potential players and support their progression toward VIP status. - Handle player questions, concerns, and objections while maintaining positive engagement. - Monitor player activity and identify opportunities to increase engagement and value. - Ensure a smooth handover of qualified players to the VIP Management team. Requirements: - Previous experience in sales, retention, account management, or a similar customer-facing role. - Previous experience in the iGaming industry is preferred. - Strong communication, persuasion, and relationship-building skills. - A proactive, target-driven, and customer-focused approach. - Ability to understand player behaviour and tailor communication accordingly. - Fluent English; additional languages such as Portuguese, Italian, French and German are highly desirable. By joining us, you can expect: - A unique opportunity to build a career in a global, fast-growing company. - An attractive remuneration package, based on qualifications and experience. - Continuous learning and development opportunities. - Company-wide events and team activities, fostering a fun and supportive work environment. - Wolt monthly allowance. - Snack Heaven! Our fully equipped kitchen offers free snacks, fruits, and beverages. - Medical and wellness app, supporting both mental and physical well-being!