Rooms Division Manager

Work Channel Recruitment Agency

About the Role

Responsibilities

• Oversee the daily operations of the Rooms Division, ensuring effective coordination between Front Office, Reservations, Guest Relations, and Housekeeping
• Lead, manage, and motivate a team of approximately 90 employees, ensuring high levels of performance, productivity, and professionalism
• Ensure consistent service delivery and a high level of guest satisfaction across all Rooms Division departments
• Handle escalated guest complaints and implement appropriate solutions to enhance the overall guest experience
• Work closely with department heads to ensure effective communication, operational efficiency, and consistency in service delivery
• Monitor room availability, occupancy, room readiness, and operational performance in collaboration with the relevant departments
• Establish and maintain departmental procedures and service standards, ensuring compliance with hotel policies and quality requirements
• Oversee staff scheduling, training, performance management, and professional development across the Rooms Division
• Monitor departmental budgets, operational costs, and resource allocation, ensuring the efficient use of resources
• Identify opportunities to improve operational processes, service quality, and guest satisfaction
• Collaborate with other hotel departments to ensure seamless daily operations and a consistent guest experience

Requirements

• Proven experience in a Rooms Division Manager or a similar senior operational role within a 5-star hotel
• Strong leadership and team management skills, with experience overseeing large, multidisciplinary teams
• Excellent organisational, communication, and problem-solving skills
• Ability to manage multiple priorities and perform effectively in a fast-paced hotel environment
• Good understanding of departmental budgets, cost control, and operational performance
• Excellent command of English, additional languages will be considered an advantage

Benefits

• ✓Attractive remuneration package based on skills and experience
• ✓13th salary
• ✓Opportunities for professional development and career growth
• ✓A professional working environment within the hospitality industry