Safer Gambling & Compliance Analyst
Work Channel Recruitment Agency
Location
Limassol
Hybrid
Type
full-time
Salary (Gross)
€1,500 - €2,000 per month
Apply within
30 days
Category
AML, Compliance & Risk
About the Role
Our client, a prominent leader in the iGaming entertainment sector, is seeking a Safer Gambling & Compliance Analyst. This role focuses on customer protection, regulatory compliance, and the accurate handling of sensitive customer cases. The successful candidate will adapt to evolving processes and requirements, ensuring adherence to applicable regulatory requirements and internal procedures. You will review customer behavior, apply Safer Gambling and Anti-Money Laundering procedures, and maintain clear records while collaborating with various internal teams. This position requires strong analytical skills, attention to detail, and empathetic communication.
Responsibilities
- Handle Safer Gambling-related customer interactions through live chat, following applicable regulatory requirements and internal procedures.
- Review customer behaviour and respond appropriately during sensitive interactions, identifying cases that require escalation when necessary.
- Apply Safer Gambling and Anti-Money Laundering (AML) procedures accurately and consistently in line with the relevant licence requirements.
- Review customer accounts and relevant information across multiple internal systems.
- Assess available information and make well-informed decisions, seeking additional guidance or escalating cases where appropriate.
- Maintain clear, accurate, and comprehensive records and case notes.
- Ensure compliance with internal procedures and regulatory requirements across different jurisdictions.
- Adapt effectively to new processes, regulatory developments, and changing operational requirements, contributing to continuous improvements.
- Collaborate closely with teams including Compliance, Customer Operations, Payments, and other relevant departments.
Requirements
- Previous experience in AML, Responsible Gambling, or Back Office operations is an advantage but not essential.
- University graduates of Psychology, Law, Criminology or candidates that are Psychologists or come from Law (junior lawyers), Customer Support (from the Forex industry), Compliance, iGaming, Risk Operations, AML/KYC and Fraud Prevention fields.
- Ability to learn and understand new concepts, procedures, and systems quickly.
- Strong analytical, critical-thinking, problem-solving, and decision-making abilities, combined with sound judgement and a willingness to develop.
- Ability to make confident and well-supported decisions based on written policies, procedures, and available information.
- Comfortable working in an environment where processes and procedures are continuously evolving.
- Excellent reading comprehension and exceptional attention to detail.
- Strong communication and interpersonal skills, with the ability to communicate professionally and empathetically, particularly when handling sensitive customer matters.
- Proactive and accountable approach, with the ability to take ownership of responsibilities while recognising when guidance or escalation is required.
- Strong organisational and time-management skills, with the ability to prioritise workload and manage multiple tasks effectively.
- High level of integrity, professionalism, and trustworthiness when handling confidential and sensitive information.
Benefits
- ✓Monetary vouchers on Birthdays and other special occasions
- ✓Fully equipped kitchen and in house entertaining space
- ✓Medical Insurance
- ✓Pension Plan
- ✓Work Schedule: Monday to Friday 08:00-17:00 or 09:00-18:00
- ✓Onsite with possibility of hybrid after the 6 months of probationary period
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