Spanish Customer Experience Officer
Golden Careers Recruitment
Location
Limassol
Type
full-time
Salary (Gross)
Salary upon interview
Apply within
30 days
Category
Customer Support & Service Desk
About the Role
Our client, a reputable and well-established investment firm with headquarters in Limassol, Cyprus, and representative offices abroad, is seeking Spanish-Speaking Customer Experience Officers to join their dynamic team. This role involves dealing with client inquiries, performing clientele analysis, and promoting products and services while maintaining excellent client relationships. You will cooperate with other departments and contribute to team targets in an intellectually stimulating environment with opportunities for continuous personal development.
Responsibilities
- Deal with clients' inquiries via live chat, email and telephone
- Perform personal clientele analysis and take actions as required
- Handle client inquiries appropriately and ensure that high level service is provided
- Promote available products and services to clients
- Develop and maintain excellent relationships with prospective and existing clients
- Cooperate effectively with other departments as required
- Contribute to team effort by achieving targeted results
Requirements
- Degree in a business-related field
- Client handling experience in the financial services sector is a definite plus
- Fluent Spanish speaker with excellent oral and written skills in English
- Ability to multitask and maintain a high-level of organization
- Outstanding communication and interpersonal skills
- Excellent computer literacy
- Valid work permit required
Benefits
- ✓Attractive remuneration package
- ✓Private health insurance
- ✓Corporate pension fund
- ✓Food allowance
- ✓Intellectually stimulating work environment
- ✓Continuous personal development and international training opportunities
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