Spanish Speaking Customer Support Agent
Golden Careers Recruitment
Location
Limassol
Type
full-time
Salary (Gross)
Salary upon interview
Apply within
30 days
Category
Customer Support & Service Desk
About the Role
Our client, a leading global financial services provider, is seeking a proactive and talented Customer Relations Agent to join their team in a full-time, office-based role. The successful candidate will be responsible for nurturing customer relationships and delivering exceptional service. This involves providing information, answering queries, and resolving issues via phone, email, and chat, ensuring a positive customer experience. You will also process various customer requests, identify sales opportunities, and collaborate with internal departments to address inquiries. Maintaining accurate records of customer interactions and proactively communicating about new products and promotions are also key aspects of this role. This is an opportunity to grow professionally within a dynamic, global company.
Responsibilities
- Maintain customer relationships by providing information, answering questions, and resolving issues through phone, email, and chat
- Deliver excellent customer service and ensure a positive customer experience
- Process customer requests, such as opening new accounts, updating personal information, and handling transactions
- Identify and pursue sales opportunities and cross-selling within the existing customer base
- Collaborate with internal departments, such as compliance and operations, to address customer inquiries and resolve issues
- Record customer interactions and maintain relevant information in the customer system
- Proactively communicate with customers about new products, services, and promotions
Requirements
- Native speaker with excellent Spanish communication skills, both written and verbal
- Customer-oriented mindset and strong problem-solving skills
- Passionate about IT and possesses strong computer skills
- Experience in a customer service or customer relations role is a plus
- Experience in the financial sector and knowledge of investment products is a bonus
- Good organizational skills and ability to multitask
- Team player with the ability to work independently
Benefits
- ✓Competitive salary and benefits package
- ✓Opportunities for professional growth and development within a dynamic, global company
- ✓A supportive and collaborative work environment that values diversity and inclusion
- ✓Access to advanced tools and resources to excel in your role
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