VIP Account Manager - French Speaker
Work Channel Recruitment Agency
Location
Limassol
Type
full-time
Salary (Gross)
Up to €2,200 per month
Apply within
30 days
Category
Account Management & Client Relations
About the Role
Our client is a prominent leader in the iGaming entertainment sector, dedicated to delivering a highly engaging and trustworthy experience to its customers while actively redefining the future of the gambling industry. We are seeking, on behalf of our client, a VIP Account Manager – French Speaker to build and maintain long-term, trusted relationships with their valued customers. The role involves providing prompt and accurate support to the company’s most loyal clients while managing a dedicated customer portfolio with a strong focus on retention. The training for this role starts on 19 October.
Responsibilities
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide fast, accurate and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Take the extra mile to ensure customer satisfaction
- Promoting a “Safer Gaming” philosophy
- Staying UpToDate on rules, processes, and licensing needs
Requirements
- Fluent in English and French
- Strong phone contact handling skills and active listening
- Previous experience in the hospitality industry will be considered an asset
- Willingness to work within an international team
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Computer literacy
- Ability to perform under pressure
- Accountability and conscientiousness
Benefits
- ✓Salary up to €2,200 gross monthly, with additional monthly bonus
- ✓Monetary vouchers on Birthdays and other special occasions
- ✓Fully equipped kitchen and in-house entertaining space
- ✓Option to enrol in Company’s medical insurance and pension plan
Know someone who'd be a great fit?
Share this role with a friend, ex-colleague or your network. They'll thank you.