VIP Account Managers (Greek/English/French-Speaking)
CareerFinders Recruitment Services
Location
Limassol
Type
full-time
Salary (Gross)
Salary upon interview
Apply within
8 days
Category
Account Management & Client Relations
About the Role
CareerFinders is seeking VIP Account Managers for a long-established iGaming company in Limassol. The role primarily involves building long-term, trusting relationships with customers. Responsibilities include providing fast and accurate service to loyal customers and overseeing a portfolio of assigned customers for retention. The client is looking for native Greek, English, and/or French speakers with strong phone contact handling skills and active listening abilities. Experience handling VIP clients is considered an advantage. The position offers an attractive remuneration and benefits package, including an annual incentive bonus, optional medical insurance, and a pension scheme. This role operates on a rotational shift pattern of 4 days on, 2 days off, covering weekends and public holidays.
Responsibilities
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide fast, accurate and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Follow communication procedures, guidelines, and policies
- Take the extra mile to ensure customer satisfaction
- Promote a "Safer Gaming" philosophy
- Stay UpToDate on rules, processes, and licensing needs
Requirements
- Native Greek, English, and/or French speaker
- Strong phone contact handling skills and active listening
- Willingness to work within an international team
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Computer literacy
- Ability to perform under pressure
- Accountability and conscientiousness
- Proven customer service experience handling VIP Clients (advantage)
- Familiarity with CRM systems and practices (advantage)
- Willingness and ability to work on rotational shift-patterns
Benefits
- ✓Attractive remuneration package
- ✓Excellent working environment
- ✓Annual bonus scheme
- ✓Medical Insurance
- ✓Pension Scheme
- ✓A chance to advance professionally inside one of the world's largest iGaming organisations
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