VIP Manager (Shift-Patterns)
CareerFinders Recruitment Services
Location
Limassol
Type
full-time
Salary (Gross)
Salary upon interview
Apply within
10 days
Category
Customer Relations & Experience
About the Role
CareerFinders, on behalf of their client, an expanding International Group of Companies with diverse product offerings including Online Gaming, Marketing, Information Technology & Translation services, is seeking a VIP Manager to join their team based in Limassol. This role involves managing and growing a portfolio of high-value casino players across multiple brands, acting as the primary point of contact for VIP players, and driving portfolio growth through strategic engagement. The ideal candidate will be fluent in English, possess proven experience managing VIP or high-value clients, ideally within iGaming or a similar high-touch environment, and demonstrate a strong commercial drive. Familiarity with CRM tools and VIP management is an advantage. This position operates on a rotating shift basis, including evenings, occasional weekends, and night shifts.
Responsibilities
- Manage a dedicated portfolio of VIP players across multiple casino brands
- Drive portfolio growth by increasing deposits, retention, and player lifetime value
- Build strong, long-term relationships with VIP players through personalised communication
- Actively identify upsell and cross-sell opportunities within the portfolio
- Plan, execute, and manage targeted VIP campaigns, promotions, and incentives
- Measure and analyse campaign performance and player behaviour to assess impact and ROI
- Reactivate dormant or declining VIP players using tailored engagement strategies
- Handle VIP player requests, issues, and escalations in a professional and timely manner
- Collaborate with internal teams (CRM, Payments, Risk, Compliance, Marketing) to optimise player experience
- Maintain accurate records of player interactions and portfolio performance
- Ensure all activities comply with responsible gambling, AML, and regulatory requirements
Requirements
- Native or near-native level of English (spoken and written), understanding nuances and idiomatic expressions
- Proven experience managing VIP or high value clients, ideally within iGaming, casino, or a similar high-touch environment
- “Hunter mentality” with a strong commercial drive and results-oriented mindset
- Demonstrated ability to proactively engage players and create opportunities
- Strong lateral and critical thinking skills with the ability to think outside the box
- Excellent problem-solving skills and ability to make sound decisions under pressure
- High emotional intelligence with the ability to adapt communication style to different personalities
- Strong organisational skills and ability to manage multiple players, campaigns, and priorities simultaneously
- Confident working with KPIs, performance metrics, and portfolio analysis
- Experience working with multiple brands or jurisdictions (Nice to Have)
Benefits
- ✓Highly competitive remuneration package
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